Privacy Policy

Effective Date: 09/09/2025

Introduction & Organizational Info

We, at Marco Rubber & Plastics, are dedicated to serving our customers and contacts to the best of our abilities. Part of our commitment involves the responsible management of personal information collected through our website www.marcorubber.com, and any related interactions. Our primary goals in processing this information include:

Enhancing the user experience on our platform by understanding customer needs and preferences.
Providing timely support and responding to inquiries or service requests.
Improving our products and services to meet the evolving demands of our users.
Conducting necessary business operations, such as billing and account management.

It is our policy to process personal information with the utmost respect for privacy and security. We adhere to all relevant regulations and guidelines to ensure that the data we handle is protected against unauthorized access, disclosure, alteration, and destruction. Our practices are designed to safeguard the confidentiality and integrity of your personal information, while enabling us to deliver the services you trust us with.

We do not have a designated Data Protection Officer (DPO), but we remain fully committed to addressing your privacy concerns. Should you have any questions or require further information about how we manage personal information, please feel free to contact us at customer.requests@marcorubber.com or +1 603‑468‑3600.

Your privacy is our priority. We are committed to processing your personal information transparently and with your safety in mind. This commitment extends to our collaboration with third-party services that may process personal information on our behalf, such as in the case of sending invoices.

Scope and Application

This privacy policy is designed to protect the personal information of all our stakeholders, including website visitors, registered users, and customers. Whether you are just browsing our website www.marcorubber.com, using our services as a registered user, or engaging with us as a valued customer, we ensure that your personal data is processed with the highest standards of privacy and security.

Data Collection and Processing

Marco Rubber & Plastics collects and processes personal information in order to provide our products and services, comply with legal obligations, and improve the user experience. The types of personal information we may collect include:

First and Last Name
Email Address and/or Phone Number
Address and City
Payment Information (credit card details, bank information)
Device ID
IP Address
Browser Information and Language
Operating System and Version
Approximate Location (IP-based)
Interaction Logs (e.g., clicks, time spent on pages)
Purchase History
Payment Method and History
Browsing History

Uses of Information

Authentication and Security
Customizing and adapting user experience
Content Delivery
Communication Efforts
Analytics and Performance Tracking
Marketing and Advertising
Displaying Videos
Processing Transactions
Providing Access to Exclusive Content
Compliance with Legal Obligations
Research and Development
Customer Support
Fraud Prevention and Risk Management
Payment Processing
User Engagement and Retention
User Feedback and Satisfaction
Tag Management

Data Storage and Protection

Personal information is stored in secure servers located in the United States.
We partner with reputable hosting providers committed to state-of-the-art security.
Data is protected with encryption, strict access control, and regular audits/monitoring.

Data Sharing and Disclosure

We may share your information with trusted third-party service providers who perform services on our behalf. These providers are contractually obligated to protect your data and may not use it for purposes beyond delivering services to Marco Rubber & Plastics.

Transparency and Control

We believe in transparency and providing you with control over your personal information. You will always be informed about any significant changes to our sharing practices.

User Rights and Choices

You have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information when no longer needed for business or legal purposes.
Request limitations on certain types of processing (such as marketing).
Opt out of receiving marketing communications at any time.

To exercise these rights, contact us at customer.requests@marcorubber.com or +1 603‑468‑3600. We may require verification to protect your data.

Compliance with U.S. Privacy Laws

For residents of the United States, including California:

Right to Know: You may request disclosure of the categories and specific pieces of personal information collected, used, or shared.
Right to Delete: You may request deletion of personal information collected about you.
Right to Correct: You may request corrections to inaccurate information.
Right to Limit Use: You may limit how sensitive personal information is used.
Right to Opt-Out: Marco Rubber & Plastics does not sell or share personal information. If that changes, you will have the right to opt out.
Right to Non-Discrimination: You will not face discrimination for exercising your rights.

Requests can be made via email at customer.requests@marcorubber.com or phone at +1 603‑468‑3600.

Direct Marketing and Communications

We may use your personal information to send you direct marketing communications about our products, services, promotions, and other relevant information.

Unsubscribe Option: All marketing communications include clear opt-out instructions.
Channels Used: Email, social media, retargeting ads, geotargeted marketing, video marketing, chatbots, and telephone calls.
Preference Management: You can manage preferences using unsubscribe links or by contacting us directly.